APEX GP

ACADEMY

Cancellation Policy

Last updated: 13 August 2026

Overview

This policy explains how to cancel the different purchase options offered by APEX GP Academy through apexgp.co.nz: event bookings (beginner days), annual membership subscriptions, and pre-orders of bikes and gear. It works alongside our Return and Refund Policy and Terms of Service. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

To cancel any purchase, contact us at george@apexgp.co.nz with your order or booking details.

Event Bookings (Beginner Days)

Because your place is reserved and preparation is made in advance:

•     Cancellations made 48 hours or more before the scheduled start: full refund or a free reschedule.

•     Cancellations made less than 48 hours before the scheduled start: a credit toward a future session (no cash refund).

•     No-shows without prior notice: not eligible for a refund or credit.

•     If we cancel or reschedule a beginner day (for example due to weather, track conditions or safety concerns), you will be offered a free reschedule or a full refund of that session.

Annual Membership Subscriptions

•     You may cancel your annual membership at any time by contacting us.

•     Cancellation takes effect at the end of your current billing period. You will keep access to member benefits until that date.

•     We do not provide pro-rata refunds for the unused portion of a billing period unless required by law.

•     Where a membership renews automatically, you must cancel before the renewal date to avoid being charged for the next period.

•     Fees applying to sessions or benefits already used are non-refundable.

Pre-Orders (Bikes and Gear)

Pre-orders let you reserve items that are not yet in stock or not yet released.

•     You may cancel a pre-order for a full refund at any time before the item is dispatched to you.

•     Once a pre-order item has been dispatched, our Return and Refund Policy and Shipping Policy apply instead.

•     If we are unable to fulfil a pre-order (for example, an item becomes unavailable), we will contact you and provide a full refund.

•     Estimated availability dates for pre-orders are indicative and may change. We will keep you informed of significant delays, and you may cancel for a full refund if a delay is not acceptable to you.

•     Custom or personalised pre-order items may not be cancellable once production has begun, unless the item is faulty. Any such condition will be made clear at the time of ordering.

How to Cancel

Contact us with your order or booking details and let us know what you would like to cancel:

•     Email: george@apexgp.co.nz

•     Phone: +64 21 981 207

Approved refunds are processed to your original payment method within 10 business days.

Contact

APEX GP Academy

19 Tarndale Grove, Rosedale, Auckland 0632

george@apexgp.co.nz  |  +64 21 981 207  |  apexgp.co.nz