APEX GP

ACADEMY

Return and Refund Policy

Last updated: 13^th August, 2026

Overview

This policy applies to purchases made through apexgp.co.nz, including academy sessions, memberships, event bookings and physical products. Nothing in this policy limits or affects your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Sessions, Events and Memberships

Cancellations by you

If you need to cancel a booked session or event, please contact us as early as possible. Because your place is reserved and preparation is made in advance, the following applies:

•     Cancellations made 48 hours or more before the scheduled start: full refund or a free reschedule.

•     Cancellations made less than 48 hours before the scheduled start: a credit toward a future session (no cash refund).

•     No-shows without prior notice: not eligible for a refund or credit.

Memberships

•     Memberships may be cancelled at any time by contacting us. The current month is non-refundable; you will not be charged for any following months.

•     Fees applying to sessions already attended are non-refundable.

Cancellations or changes by us

If we cancel or reschedule a session or event (for example due to weather, track conditions, safety concerns or other unforeseen circumstances), you will be offered a free reschedule or a full refund of that session.

Physical Products

For physical goods purchased from us, such as apparel or gear:

•     Faulty or misdescribed items: you are entitled to a repair, replacement or refund in line with the Consumer Guarantees Act 1993.

•     Change of mind: returns are accepted within 14 days of delivery. Items must be unused, in original condition and packaging, with return shipping paid by you.

•     Custom or personalised items cannot be returned unless they are faulty.

How to Request a Refund

Contact us with your order or booking details:

•     Email: george@apexgp.co.nz

•     Phone: +64 21 981 207

Approved refunds are processed to your original payment method within 10 business days.

Health, Safety and Eligibility

Participation in academy activities requires agreement to our safety guidelines and any waiver provided at the time of booking. Refunds are not available where a participant cannot take part because they do not meet the safety, age or eligibility requirements communicated before purchase.

Contact

APEX GP

19 Tarndale Grove

Rosedale

Auckland 0632

george@apexgp.co.nz  |  +64 21 981 207  |  apexgp.co.nz