APEX GP

ACADEMY

Shipping Policy

Last updated: 13 August 2026

Overview

This policy covers the delivery of physical products purchased through apexgp.co.nz, such as apparel and gear. Sessions, memberships and event bookings are not shipped and are not covered by this policy.

Processing Time

•     Orders are processed and dispatched within 1 to 2 business days.

•     Orders are not dispatched or delivered on weekends or public holidays.

•     During busy periods or promotions, processing may take slightly longer. We will let you know if a significant delay applies to your order.

Shipping Destinations and Rates

•     We currently ship within New Zealand only.

•     Shipping costs are calculated and shown at checkout before you pay.

•     Any customs duties or taxes are not applicable for domestic New Zealand delivery.

Delivery Times

Estimated delivery times after dispatch:

•     Urban and metro areas: 1 to 3 business days.

•     Rural addresses: 2 to 5 business days.

Delivery times are estimates provided by our courier and are not guaranteed. Delays can occur due to courier volume, weather or other factors outside our control.

Large Items (Bikes)

Bikes and other large items are shipped separately from standard apparel and gear, as they require specialist handling and freight.

•     Estimated delivery for large items is 5 to 7 business days after dispatch.

•     Large items are sent by freight courier. Someone may need to be available to receive the delivery.

•     Freight costs for large items are calculated and shown at checkout before you pay.

•     Local pickup from our Rosedale showroom may be available for large items where offered at checkout.

Tracking

Where tracking is available, you will receive a tracking number by email once your order is dispatched. Please allow up to 24 hours for tracking information to update.

Local Pickup

Local pickup may be available from our showroom at 19 Tarndale Grove, Rosedale, Auckland 0632. If offered at checkout, we will contact you when your order is ready. Please bring your order confirmation when collecting.

Lost, Delayed or Damaged Orders

•     If your order has not arrived within the estimated timeframe, please contact us and we will help trace it with the courier.

•     If an item arrives damaged or faulty, please contact us within a reasonable time. Faulty or damaged goods are handled under our Return and Refund Policy and the Consumer Guarantees Act 1993.

Incorrect Address

Please make sure your delivery address is correct at checkout. We are not responsible for orders delivered to an incorrectly entered address. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for redelivery.

Contact

APEX GP Academy

19 Tarndale Grove, Rosedale, Auckland 0632

george@apexgp.co.nz  |  +64 21 981 207  |  apexgp.co.nz